Refund Policy
Wholesale-Fasteners Return And Refund Policy
The Wholesale-Fasteners Return And Refund Policy is designed to provide our customers with a clear understanding of the steps involved in returning products and receiving refunds. We prioritize customer satisfaction and ensure that your shopping experience is seamless. This policy outlines the conditions under which returns and refunds are accepted, helping you make informed decisions when purchasing our fasteners.
When you purchase products from us, we want you to be completely satisfied with your order. However, we understand that sometimes returns are necessary. Here are the key aspects of our return and refund policy:
- Eligibility for Returns: Products must be unused, undamaged, and in their original packaging to qualify for a return.
- Return Period: Customers have 30 days from the date of delivery to initiate a return request.
- Refund Process: Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Shipping Costs: Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees.
For detailed instructions on how to initiate a return, please refer to the steps outlined below. Your satisfaction is our priority, and we are here to assist you through the return process.
1. Contact our customer service team within 30 days of receiving your order to begin the return process.
2. Provide your order number and reason for the return to expedite the process.
3. Our team will provide you with a return authorization and instructions for shipping the product back.
4. Prepare the item for return by packaging it securely in its original packaging.
5. Ship the item back to the address provided by our customer service team.
Once we receive your return, you can expect to receive your refund within 7-10 business days. If your refund is approved, the money will automatically be credited back to your original payment method. If you haven’t received your refund yet, please check your bank account again to ensure it hasn't been credited. Additionally, contact your credit card company or bank, as it may take some time before your refund is officially posted.
We encourage you to read through our entire Wholesale-Fasteners Return And Refund Policy to ensure that you understand the procedure, exceptions, and further details. If you have any questions or concerns, feel free to reach out to our dedicated customer support, and we will be more than happy to assist you.
