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Overview

Our refund and returns policy lasts 30 days from payment collection. If 30 days have passed since your purchase, we cannot guarantee a refund, return, or exchange.

Order Promise Guarantee

If we fail to meet a specific promise expressly made for your order, such as a stated production turnaround, shipping turnaround, product specification, or other confirmed order commitment, you may be eligible for a refund of up to 100% of the order.

Shipping turnaround refers to the time required for Wholesale Fasteners to process and ship an order and does not include transit times, delays, delivery issues, or other circumstances caused by a shipping carrier after the order has been tendered to the carrier.

Claims relating to an unmet order promise must be submitted within 14 days of either the date the order was shipped for shipped orders or the date the order was picked up for in-store pickup orders.

This guarantee applies only to specific promises made or confirmed by Wholesale Fasteners regarding the order. Delays or issues caused by circumstances outside our reasonable control, inaccurate or incomplete customer information, customer-requested changes, or shipping carrier delays or errors do not constitute a failure to meet an order promise.

A return is not required for a refund under this section unless we specifically request one.

Returns

To be eligible for a standard return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Certain products may not be eligible for return, including:

• Gift cards
• Downloadable or digital products
• Custom-made, specially ordered, modified, or personalized products
• Products that have been used, installed, altered, modified, or damaged after delivery
• Products otherwise identified as final sale or non-returnable at the time of purchase

To complete your return, we require a receipt, order number, or other proof of purchase.

Please contact us before returning any merchandise. Do not send a product back to the manufacturer unless instructed to do so by Wholesale Fasteners.

Certain circumstances may qualify only for a partial refund, including:

• Items that are not in their original condition
• Items that are damaged or missing parts for reasons not caused by us
• Items returned with missing packaging, components, or quantities
• Returns received outside the standard return period

Refunds

Once your return is received and inspected, we will notify you that we have received it and whether your refund has been approved or rejected.

If approved, your refund will be issued to your original method of payment. The time required for the refund to appear may vary depending on your bank, card issuer, or payment provider.

Refunds issued under our Order Promise Guarantee may be processed without requiring a return.

Late or missing refunds

If you have not received an approved refund, first check your account or payment method again.

You may also wish to contact your credit card company, bank, or payment provider, as processing time may be required before a refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at [email protected].

Sale and Clearance Items

Unless otherwise stated at the time of purchase, sale and clearance merchandise is subject to the same eligibility requirements as other merchandise.

Items specifically marked as final sale are not eligible for standard returns or refunds.

This does not affect eligibility for a refund arising from an unmet specific order promise or an error on our part.

Exchanges

We replace items that arrive defective, damaged, or incorrect when appropriate.

If you need an exchange, contact us at [email protected] before returning the product.

Depending on availability and the circumstances, we may replace the item, issue a refund, or provide another appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs, packaging information, shipping information, or other information necessary to verify the issue and determine the appropriate resolution.

Please retain the product and its packaging until we advise you whether a return is necessary.

Return Shipping

To initiate a return, contact us at [email protected]. Approved returns should be sent to:

4449 SW Cargo Way Palm City, FL 34990

Unless the return results from our error, a defective or damaged product, or an otherwise approved exception, you are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise stated or the refund is being provided because of an error or unmet promise on our part.

We recommend using a trackable shipping method for valuable returns. We cannot guarantee receipt of returned merchandise that cannot be tracked.

Need help?

Contact Wholesale Fasteners at [email protected] with questions about refunds, returns, exchanges, or problems with an order.